Responsible Gaming at 56bet

1. Our Commitment to You

56bet is a platform built on the principle that entertainment should never come at the cost of a player's wellbeing. We serve a diverse community of sports bettors and casino enthusiasts across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Cox's Bazar — and we take our duty of care to every one of those players seriously.

Gambling is a legal leisure activity for adults in many markets, but we understand that for a small number of people it can escalate into problematic behaviour. 56bet is committed to providing a safe, fair, and transparent environment where responsible play is actively supported — not just acknowledged in small print. Our Responsible Gaming programme is an operational priority, not a checkbox.

Our approach is built on four pillars: prevention through player education, protection through practical account controls, detection through proactive monitoring of player activity, and intervention through accessible support channels available around the clock. Each pillar is described in detail throughout this page.

2. Age Restriction — 18+ Only

56bet strictly enforces an 18+ age policy across every part of the platform — including sports betting, live casino, slots, crash games, and all other game categories. Registering an account on 56bet constitutes a declaration that you are 18 years of age or older.

As part of our Know Your Customer (KYC) verification process, 56bet requires all players to submit valid government-issued identification before withdrawals are approved. Documents accepted include the Bangladesh National Identity Card (NID) and a valid passport. Date of birth is verified against these documents to confirm that the player meets the minimum age requirement.

If we have reasonable grounds to suspect that a player is underage, we reserve the right to immediately suspend that account, withhold any pending withdrawals, and conduct a full identity verification review. Any deposits made by a player who is subsequently confirmed to be under 18 will be returned in full and the account permanently closed.

• Minimum age: 18 years at the time of account registration.
• Verification: NID or passport required before first withdrawal is processed.
• Under-age reports: If you believe a minor has access to a 56bet account, please report it immediately to [email protected].
• Parental controls: We strongly encourage parents and guardians to use internet filtering and parental control software to prevent underage access to gambling websites.

3. Deposit Limits

One of the most effective tools for maintaining control over your gambling spend is a deposit limit. 56bet allows players to set limits on how much they can deposit into their account over a specified time period — helping you stay within a budget that you are comfortable with.

Deposit limits at 56bet can be set on a daily, weekly, or monthly basis. Expressed in Bangladeshi Taka (৳), these limits apply across all deposit methods — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and local bank transfers. Once a limit is set, no additional deposits will be processed until the relevant time period has elapsed, even if the limit is increased.

Reducing a deposit limit takes effect immediately, giving you instant control when you need it most. Increasing a limit, however, is intentionally delayed by a 7-day review period — this ensures that decisions made in the heat of the moment do not override considered choices about your gambling budget.

4. Time-Out & Session Controls

Beyond deposit limits, 56bet provides a range of time-based controls that give you greater oversight of how long you spend on the platform during any given session or over an extended period.

• Session Time Limits: Set a maximum session duration before you begin playing. When the limit is reached, you will receive a clear on-screen notification and, if you choose, the session will be automatically ended and you will be logged out.
• Reality Checks: Enable periodic on-screen prompts — for example, every 30 minutes or every hour — that remind you how long you have been playing, how much you have deposited in the current session, and provide an option to end the session or continue.
• Cool-Off Period: A cool-off period is a short-term break from the 56bet platform. You can apply a cool-off of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off, your account remains active but you cannot deposit funds or place bets. The cool-off cannot be reversed once applied.
• Loss Limits: Set a maximum loss threshold per day, week, or month. Once you reach your loss limit for the period, you will be unable to place further bets until the period resets. Like deposit limits, reductions are immediate and increases require a 7-day cooling-off period.
• Wager Limits: Control the maximum amount you can stake per individual bet or per session to keep individual wager amounts within a range you are comfortable with.

All time-based and loss-based controls are available directly within your 56bet account settings under the "Responsible Gaming" section. If you encounter any difficulty locating or applying these tools, our 24/7 support team can assist you at [email protected].

5. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on 56bet. It allows you to voluntarily block access to your account for a defined period or permanently, giving you a structured break from gambling when you feel you need it most.

Self-exclusion at 56bet can be applied for a minimum period of 6 months, with options extending to 1 year, 3 years, or a permanent lifetime exclusion. During a self-exclusion period, your account is fully deactivated — you cannot log in, deposit, or place bets. Any pending withdrawals at the time of self-exclusion will be processed as normal.

Importantly, self-exclusion at 56bet is designed to be robust. We do not allow self-exclusion periods to be lifted early — if you apply a 6-month self-exclusion, the block remains in place for the full 6 months regardless of subsequent requests to reinstate access. This deliberate friction is there to protect you during a period when you have identified a need to step away.

• How to self-exclude: Log in to your account, navigate to Settings > Responsible Gaming > Self-Exclusion, or contact our support team at [email protected] to request exclusion on your behalf.
• During exclusion: Your account balance is preserved. Any outstanding bonuses are forfeited in line with our Bonus Terms. No marketing communications will be sent to you during the exclusion period.
• After exclusion: When a defined-period exclusion expires, reactivation requires a formal written request, a mandatory 24-hour reflection period, and identity re-verification. This ensures the decision to return to the platform is considered and deliberate.
• Permanent exclusion: Choosing a permanent lifetime exclusion is an irreversible decision. Your account will be closed and no reactivation request will ever be processed.

6. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling is beginning to negatively impact your life. If several of these apply to you, we encourage you to use 56bet's support tools or seek professional help.

Recognising any of these signs is not a cause for shame — it is the first and most important step toward regaining control. 56bet's support team is trained to handle these conversations with sensitivity and without judgement. Reach out any time at [email protected].

7. Self-Assessment

The following questions are designed to help you reflect on your gambling habits. Answer honestly — this is for your own benefit. If you answer "Yes" to three or more of these questions, we recommend speaking with our support team or reaching out to a professional counselling service.

8. Support & Resources

If you believe your gambling is becoming a problem, or if you simply want to talk to someone, several avenues of support are available to you — both through 56bet directly and through external professional services.

56bet Support Team: Our 24/7 English-language support team is available to assist with any responsible gaming concern — from applying account limits to initiating self-exclusion. Contact us at [email protected]. Our team is trained to handle sensitive conversations discreetly and without judgement, and all responsible gaming requests are treated as a priority.

Professional Counselling: For players in Bangladesh who feel they need professional mental health or behavioural support related to gambling, we encourage you to speak with a registered mental health professional or counsellor. Many hospitals and clinics across Dhaka, Chittagong, Sylhet, and other major cities offer confidential behavioural health services. Seeking professional support is a sign of strength, not weakness.

Family and Friends: Trusted family members or close friends can be an invaluable source of support. If you feel comfortable doing so, speaking openly with someone you trust about your gambling habits can be an important first step toward regaining control.

Online Self-Help Tools: International responsible gambling organisations such as GamCare (gamcare.org.uk) and Gamblers Anonymous (gamblersanonymous.org) offer free online resources, self-help guides, and chat support services that are accessible to players in Bangladesh. These organisations operate independently of any gambling platform and provide entirely neutral, confidential support.